Refund policy

Effective date: 11 August 2026
A straightforward policy for digital products and custom services.

Digital products

MEDIADUSTRY mainly sells digital products and services, so there is normally no physical item to return. EU consumers generally have a 14-day withdrawal period. For digital content, this right may end once delivery starts only after the customer expressly agrees to immediate delivery, acknowledges the loss of the withdrawal right and receives confirmation. Without valid consent, statutory rights remain unaffected.

Before access or download

If delivery or access has not started, contact us promptly. We will assess cancellation under the applicable consumer rules.

Custom work and services

If custom work starts during the withdrawal period at your express request, a proportionate charge may apply for work already performed. After full performance, the withdrawal right ends only if all statutory consent and confirmation requirements have been met.

Faulty or non-conforming content

If a file, link or product does not work or does not match the agreement, email info@mediadustry.com with your order number and a clear description or screenshot. Depending on the circumstances and applicable law, we will repair, replace, reduce the price or issue a refund.

Approved refunds

Approved refunds are returned to the original payment method. Processing time depends on the bank or payment provider. Statutory refunds are completed within the applicable legal deadline.

Contact

MEDIADUSTRY, Tenelenweg 11, 6367 VR Voerendaal, the Netherlands. KvK 54271932. Email: info@mediadustry.com.